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frequently asked questions

Amenities

Can I buy food and beverages in the Jump Boxx park?

Yes, we have a designated area with a café open at all times.

Do you have lockers?

We offer shoe storage free of charge and we also have lockers for rent to secure your belongings while you jump. Please empty your pockets,
cell phones, iPods, keys, and any other items that can cause injury or be lost or broken.

Booking

Do I need to make a booking?

Yes. Book online any time via the button below.
Please note: All walk-in jumpers will be subject to an in-park booking fee of AED10

Book now and have fun at Jump Boxx

Do we need IDs to jump?

Yes! You may be asked at the reception to provide a picture ID with a date of birth to prove your age.

Do we need to come as a group or can I come to Jump Boxx on my own?

You are welcome on your own, or as a group.
Book now and have fun at Jump Boxx

How much does it cost?

Please see full details under Hours and Prices.

Is there an admission fee for people who are not jumping?

Yes there is an AED19 charge for spectators which is 100% redeemable in the café.

What is the age range for jumping?

Almost everyone can join the fun, Jump Boxx is suitable for all ages 3 and above!

What is your cancellation policy?

We do not offer refunds of pre-purchased tickets but may offer re-scheduling if approved in writing by the manager.
For large groups and birthday party bookings, please refer to the parties terms and conditions.
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Food & Drinks

Are we allowed to bring in outside food or beverage?

We do not allow outside food or beverage. However, if you booked a birthday party with us, you may bring in cake to consume in the designated party room or party table. We charge a AED50 cake plating fee for serving external cakes. Should one of the guests of a birthday party suffer from food allergies, outside food may be brought to be consumed at the party table or in the VIP party room. Doing so does not affect the price charged for the party.

Groups

Do you offer special group rates?

Please contact us to discuss a tailor made group package.

Is Jump Boxx suitable for corporate events?

Yes, Jump Boxx is a great venue for corporate team building, brainstorming sessions, office get-togethers, meetings or day conferences.
The surrounding activities are creatively stimulating and are great for team building, and our private rooms offer great meeting
and presentation facilities.

Click here to know more

Parties

Can I celebrate my birthday at Jump Boxx?

Yes, please find more information under Birthday Parties.

Can the party be started in the party room?

As full tummies and jumping are not an ideal mix, the party begins on the trampolines and the food is served afterwards in the party room.

Parties >>

Do parents need to stay at the party?

The birthday parents are required to stay at the party and we request one adult per five children so if you have 15 children we expect there to be three adults present.

Birthday Parties >>

Do you assist with the party?

Yes, Jump Boxx can assign a designated party host to your birthday party who will ensure everything runs smoothly.

Birthday Parties >>

Do you offer birthday party packages?

Yes! Our party packages are based on a 1.5 hour package for a minimum of 12 jumpers. Please find more information under “Birthday Parties”

I am having a party, can I bring my own music?

Yes, but only in the VIP party rooms where we have built-in sound systems. Rock on!

Parties >>

When should I order the party food and cake?

Your food order will be arranged when you book your birthday party.

Birthday Parties >>

Safety

At what age can a child enter Jump Boxx without adult supervision?

For kids aged 3-5 years, a parent must be with the child at all times. For children up to 12 years old, an adult (not necessarily a parent) must be in attendance at the park. Kids over the age of 12 can enter on their own, however remember that all jumpers of any age must have completed a waiver prior to jumping and if under 16 a parent or guardian must do so on their behalf.

Can I sit down on the Jump Boxx court?

No, if you need to rest, please exit the trampoline area.

Can we jump two persons on the same trampoline?

No, double jumping is not allowed.

Can we wear shoes or socks?

All jumpers must purchase special Jump Boxx grip socks with rubber soles prior to jumping to prevent slipping and friction burn. No other footwear is permitted on the trampolines, nor is jumping barefoot.

All spectators must wear socks on the platform, no footwear or bare feet are permitted on the platform.

Do I need to sign a waiver before heading to the Jump Boxx park?

Every jumper needs to sign a liability waiver before jumping at Jump Boxx. If you are under the age of 16 your parent or legal guardian
must fill the waiver out for you, however but does not have to be present when you visit the park. Waivers can be completed in advance
by downloading them from your local website.
Jump Boxx Waiver

Do injuries happen?

Jump Boxx employs the latest technology and safety engineering to ensure that your jumping experience is as safe as possible. Like any sporting activity, injuries can and do occur. However, injuries are rare and usually quite minor. A recent study of trampoline parks across the USA found an injury incident rate of 0.02%, with the most common injuries being trampoline burns and bruises. Trampoline Parks have a better safety rate than any competitive sport; even safer than bowling! Follow our safety rules and the chances of injury are even less.

Is it safe?

Unlike home trampolines, with our specially designed, spring loaded frame, landing here has more give. All frames and springs are covered by 2 inch thick safety pads. With 360 degrees of trampoline walls and court supervisors, there’s no falling off this trampoline. All visitors are given a full safety induction prior to jumping.

Is there an age limit?

The minimum age is 3 years and there is a dedicated trampoline area for Jump Boxx Juniors aged 3 – 5 years old.

Is there any induction?

Yes, on each visit everyone is given the opportunity to watch our safety induction presentation prior to jumping.

Once I complete a waiver, for how long is it valid?

Our general rule is that valid/legible waivers are kept on file for one year. However, for a variety of reasons, this cannot be guaranteed so you may be requested to complete an additional waiver if your record is unavailable or has expired.
Jump Boxx Waiver

What is the weight limit?

Our manufacturer recommends a maximum weight of 125kg.

What should I wear when jumping?

We recommend comfortable athletic clothing, but feel free to jump in everyday clothes. Please keep in consideration that we are a family friendly environment. Refrain from wearing studded belts and hooped earrings, and remember to empty your pockets before jumping.

Waiver

Can siblings/aunts/uncles/grandparents sign for a minors waiver?

No, only a LEGAL parent/guardian can sign for a jumper under 16. Remember this is a legal document, there are NO exceptions.
Jump Boxx Waiver

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